SUPPORT
The digital world is in constant flux
Technology changes quickly. You need a team that is dedicated to preventing and fixing issues with your website. You need a support team that cares about the small stuff just as much as the mission critical problems. That’s where we come in.
Ad-hoc support
When you don’t need consistent help, and your website is not business critical, our hourly ad-hoc support option is flexible, and doesn’t tie you into a monthly fee.
Monthly Maintenance
- Maintenance to keep WordPress and plugins up to date
- Automated backups. We backup the site database daily and the site files weekly. If the site goes down it can be reinstated to the last backup
- Support is then charged at the hourly rate if needed
- Minimum term is 3 months
Monthly Support and Maintenance
- 1 hour of support per month (hours can not be accumulated over time and hours can only be used towards keeping the site functioning, not new work)
- Maintenance to keep WordPress and plugins up to date
- Automated backups. We backup the site database daily and the site files weekly. If the site goes down it can be reinstated to the last backup
- Minimum term is 3 months
PLEASE NOTE: These options are standard offerings, and are subject to a review of your website. After a review of your website we might find that you require a custom plan. Here are a few examples or what might trigger a custom plan:
- You have a ‘Business critical’ websites. ie. if your website goes, does your business stop? If yes, you have a ‘business critical’ website.
- Overly complex websites that have a large number of third party plugins
- Websites that integrate with other websites
- Websites not built by us
- Legacy websites that have code bases no longer supported
- Websites not hosted by us.